php - How to remove Live Chat powered by zendesk in my Joomla website?

Question

I am using Joomla! 3.7.5 and template Helix3. I'd like to remove the Live Chat powered by zendesk. It is the blue help button. See picture.

When the buton is clicked, a live chat appear.

I've been looking everywhere in Joomla configuration, but seems cannot find the setting or page that I need to change. I look at the index.php in the template I used but still can't figure out what I have to change.

question from:https://stackoverflow.com/questions/65877977/how-to-remove-live-chat-powered-by-zendesk-in-my-joomla-website

Answer 1

you will find it on one of those palces

Solution A: modules

if it's a module, you will find it here, change its Status to disable

https://you-domain.com/administrator/index.php?option=com_modules&view=modules

Solution B: installer manage

if it's a component, you will find it here, change its Status to disable

https://you-domain.com/administrator/index.php?option=com_installer&view=manage

Solution C: plugins

if it's a plugin, you will find it here, change its Status to disable

https://you-domain.com/administrator/index.php?option=com_plugins

Solution Z: it's hardcoded to the template

locally search the while template Helix3 for the word zend commit it or delete it.

notice that you can enable any of the modules/components/plugins if it's not the one needed also, make sure to clear the cache https://you-domain.com/administrator/index.php?option=com_config&view=application