office365 - Office 365 Subscriptions - One Disabled, One Active - No access to emails

Question

My Office 365 E3 subscription lapsed because I forgot to Extend within the 30 day grace period. So that went into Disabled status and my emails stopped working. NOte that I use Microsoft Action pack, so I get a new License key from that. Essentially I forgot to apply the key to Office 365 in Admin panel. I opened a case with Microsoft, and the person helped get the new key from the Action Pack side, and walked me through adding a new Key. That all worked, But Now I have 2 subscriptions showing up in my Office 365 admin panel, One which is Disabled and One that is active.

However I cannot get to my emails. If I try to delete the old subscription, it says all data will be deleted. So I am not sure what to do. Anyone run into this issue? How do I resolve this?

Thanks

question from:https://stackoverflow.com/questions/65876038/office-365-subscriptions-one-disabled-one-active-no-access-to-emails

Answer 1

If you subscription was in disabled state your data should have still been accessible by admins. Ideally your mailbox should have automatically been recovered however if this did not happen > Try to look for your mailbox in the EAC if not check in SoftDeletedMailbox. If your mailbox is in SoftDeletedMailbox you can recover it.

Get-Mailbox -SoftDeletedMailbox 

https://docs.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires?view=o365-worldwide