android - Unable to open socket for UEventObserver Exception

Question

since a few days we observe a rapid increase of an unnusual exception when the user uses our app with the Samsung S4 (the error does not appear on other devices).

We could not determine the source of the exception but got two indications:

• The exception message from the user:

  java.lang.RuntimeException: Unable to open socket for UEventObserver
  at android.os.UEventObserver.nativeSetup(Native Method)
  at android.os.UEventObserver.access$000(UEventObserver.java:41)
  at android.os.UEventObserver$UEventThread.run(UEventObserver.java:179)
  

• A dialog with the title Prevention information appears after the app has crashed. Updating the policy ends with the error message Update failed due to network issues.

After a google search i found the information that there are other apps like whats app with the same issue but unfortunately without solutions.

Does anyone know this issue or a solution for this problem?

Answer 1

Waitting for answers