JIRA 4.1.2: Is there a different workflow that Jira follows when submitting via web services?

Question

Recently a patch was put into production to upgrade our Postgres DB.

Since then, our users are not able to use the GUI to submit tickets, but our users are able to use the Web Services to submit tickets.

How is this possible that one will work over the other if they are both utilizing the same defined workflows in JIRA?

Please provide some insight into under the hood operations of JIRA. Already put a ticket into Atlassian and was shut down by the help there since the version we have has reached End-of-life.

Answer 1

@Scott Dudley Two parts.

1. Though we thought everything goes through the same path pretty much in JIRA when the users submit data via web services logs revealed that we were dead wrong.

2. The issue that caused the users to not be able to submit data through the GUI was due to the fact that there was some old code written to manage a cache of Users. It had a limit set that was less than the actual number of users so because of how things were coded the system ended up in a nearly infinite loop trying to add all of the users but never able to load them all because the cache would drop users when it was reached but still try and load who was missing from the cache.

Appreciate the suggestions on this and thank you.