It may be a case that you have installed cython in other conda environment. Make sure that you activate that conda environment in which you installed cython.
conda activate installed_env_name
Replace "installed_env_name" with your environment name in which you installed cython.
For example if you installed cython in base env, then do this
conda activate base
It may be a case that you are working in a different conda environment but installed cython in other environment mistakenly. So you need to install cython in your working environment.
So, first activate the env in anaconda prompt :
conda activate working_env_name
Replace "working_env_name" with your working environment name.
Then install cython
pip install cython
Futher, if you are using spyder from anaconda, make sure you launch spyder from the environment in which cython is installed.
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